Yes. We are still operating as usual and packages get delivered. We take all possible precautions to prevent any issues.

It is possible that delays in deliveries might occur, depending on the operations of certain couriers that help us deliver the order

to you. We will try our best to communicate any changes that may affect your order in anyway.

If against all odds you don’t receive your order, we’ll either fully refund you or re-send a new package your way at our expense.

We have received the following country-specific information:

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by the seller.
• The item you received was not as described.
• The item you received that was assured to be genuine was fake.

Your safety is very important to us. We’re taking extra precautions and working with our distributors to do the same.

Our staff wear masks and gloves when processing your orders. All orders are sanitized and couriers are required to wear gloves and

sanitize before pickup. Dispatch areas are also sanitized after each collection and we have added additional sanitizing services on

top of our regular cleaning services.

Increased measures of personal care including distancing of staff, requirements to wash regularly and protective gear.

The likelihood of an infected person contaminating commercial goods is low. And the risk of catching the virus from a package that

has been moved, traveled, and exposed to different conditions and temperature, and waiting in rooms for days—having in mind all the

precautions we’re taking—is also almost non-existent.

Yes. Delivery companies are expected to take extra measures to ensure safety for those receiving parcels, such as not requiring a

signature upon delivery.

Yes, you can, You can find more information under return policy.

Yes. If you have been notified that your order will not be delivered to you due to certain restrictions, please get in touch with our Customer Service Team who will be more than happy to assist.

We are not a cure or protection against viruses like COVID-19. However, good sleep increases your immune system, and we believe good

sleep is essential to recovery, as well as optimizing your overall health at any time.

Supporting better sleep helps your body naturally increase its defense and response mechanisms, all of which are essential for ongoing

energy, wellness and health.

“In this time of new viruses, we need to have our defensive walls against infection strong and our warriors primed to fight infection

if needed,” says Dr Mark Menolascino, Medical Director of the Meno Clinic – Center for Functional Medicine. “Unlike bacterial infections

(for which you can take an antibiotic), there is no quick cure medication for viruses. They just hang on and on until your body can

finally fight them off.”

Dr Menolascino adds some important tools to help your immune system health:

Take precautions to avoid infection, such as washing your hands frequently

Eat a diet high in fruits and vegetables

Exercise and don’t smoke

If you drink alcohol, drink only in moderation

Get healthy, adequate sleep

Have we missed something?

Please get in touch with our customer service team if you have any further questions at info@thediagonalley.com